FAQ

A few Frequently Asked Questions answered for you. 

Where else in Costa Rica can I buy Granate 27's designs if not online?

You can find more of our products at Arteria Identidad, San Jose and CueroPapelyTijera in La Sabana.

Do you sell outside Costa Rica? 

Our online store takes care of that.  You can buy from almost every place in the world. However, if you want to see  in person exclusive designs in the United States, visit Flying Solo, 420 W Broadway, New York.  We hope to take our brand to many other places in the future.

Do you ship internationally?

Yes, we do.  For international shipping we use, CORREOS DE COSTA RICA, DHL or FEDEX. Rates and time of arrival vary depending on carrier and destination. 

Check our Shipping Policy

Do you accept returns?

Please check our Return/Refund Policy 

How do I take good care of my jewelry?

Please see our Jewelry Care Instructions section for the answer to those questions and how to properly care for your jewelry.

Can the size of your pieces be adjusted?

We LOVE to make jewelry that fits perfectly in every woman.   If you need customized sizing, feel free to contact me via email. 

Do you offer warranty or make repairs?

All of the designs have a six-month warranty.  We are very transparent when we communicate the materials of each piece, so the buyer knows what to expect from our jewelry.  We only use the best quality materials for our jewelry, but due to the nature of it, such as natural stones, if they are not handled with care, they may deteriorate or brake, therefore, they are not covered if that is the case.

We do offer this repair service within that period ONLY to products from our brand. The warranty does not cover stone replacements when we can tell it was not handled with care.  

The cost of repairs may vary accordingly.  

Do you take custom orders?

We love creating unique designs and bringing a customer's vision to life; however, as of right now we are currently NOT accepting custom orders. Check back from time to time or contact me via email.

Do you do pop-ups or trunk shows?

Not currently.  The only trunk show we do is BOHO COSTA RICA, once or twice a year and it is announced on our Instagram profile.

If you are a store owner and want to carry our jewelry, you can contact me via email to discuss details.

Do you have a physical store?

Not currently, but we have vendors.   if you want to see  in person our exclusive designs, please check section Where to Buy.

Do you wholesale?

No. The spirit and mission of the brand are to offer one-of-a-kind jewelry designs that only very few people can own around the world. Also, because of the nature of the material we work with, two pieces are never alike.

Do not hesitate to contact us via email or "Contact Us" form if you have any other question or concern.

Thank you,

Granate 27